Yes. Mermar Safaris is a registered and licensed tour operator in Uganda with license number UTB/RTT/TT/2024/101017, operating in accordance with local tourism regulations. We work closely with Uganda Wildlife Authority, Uganda Tourism Board, approved partners and licensed guides to ensure all our safaris are safe, ethical, and professionally managed. When you book with Mermar Safaris, you are working with a legitimate local company that understands Uganda deeply and operates responsibly within the country’s tourism framework.

Mermar Safaris has been operating for over two years, creating private and personalized safari experiences across Uganda. While we are a growing company, our focus has always been on quality, attention to detail, and meaningful travel. Every itinerary we design reflects hands-on experience, careful planning, and a genuine passion for sharing Uganda’s wildlife, landscapes, and cultures with our guests.

Yes. We are proud to have positive reviews and testimonials from travelers who have experienced Uganda with Mermar Safaris. Our guests often highlight our reliability, warm communication, flexibility, and the professionalism of our guides. You can find reviews on platforms such as Google, Safari Bookings, Viator and through direct testimonials shared with us by past clients. These honest experiences reflect the care we put into every safari we organize.

Yes. Mermar Safaris is proudly locally based in Uganda. Being on the ground allows us to design realistic itineraries, respond quickly to changes, and offer authentic experiences that go beyond standard tourist routes. Our local presence also means your safari supports Ugandan communities, local guides, and locally owned lodges thus making your journey both meaningful and responsible.

Yes. Uganda is generally safe for tourists, and it remains one of Africa’s most welcoming and rewarding safari destinations. Tourist routes, national parks, and safari areas are well-established and regularly used by international travelers. At Mermar Safaris, your safety is a top priority. We carefully plan routes, work with experienced guides, use well-maintained vehicles, and stay informed about local conditions to ensure a smooth and secure safari experience from start to finish.

Booking a safari with Mermar Safaris is simple. You can contact us , use our email booking@mermarsafaris.com , or WhatsApp +256 744 821 536. From your first inquiry to the end of your journey, we guide you step by step to make the process easy, clear, and stress-free.

To confirm your safari with Mermar Safaris, we require a deposit of 30%. This deposit allows us to secure accommodations, park permits, and safari logistics on your behalf.The exact deposit amount will be clearly communicated at the time of booking, so you know exactly what to expect.

We accept bank transfers and secure online card payments using Visa or Mastercard. For online payments, we share a secure payment link, and for bank transfers, we provide our official banking details. All payment instructions are shared clearly during the booking process, and we are always available to assist if you need guidance at any step.

The final balance is usually due 45 days before the safari start date, depending on the itinerary and lodge policies. For last-minute bookings, full payment may be required upon confirmation. We communicate payment timelines clearly and work with you to make theprocess as flexible and stress-free as possible.

Absolutely. Custom safari planning is at the heart of what we do. Every Mermar Safaris itinerary is tailored to your interests, travel style, pace, and budget. Whether you are interested in wildlife, birdwatching, photography, culture, or a relaxed journey through Uganda, we design a safari that reflects what matters most to you.

We use comfortable 4×4 safari vehicles, suitable for Uganda’s terrain and designed for game viewing and long drives. Our vehicles are well-maintained and driven by experienced safari guides.

Yes. Most travelers require a visa to enter Uganda. Visas are typically obtained online through the official Uganda e-visa system before arrival. Here is the official link  Kindly note that Uganda no longer issues visas on arrival. We provide general guidance on visa requirements and are happy to point you in the right direction as you prepare for your trip.

A yellow fever vaccination is required for entry into Uganda, and proof is required during the online visa application process, it is also requested on arrival. We recommend consulting your healthcare provider or a travel clinic well in advance of your trip for personalized medical advice and other vaccinations you may need.

Yes. Supporting local communities is an important part of our work. We prioritize working with local guides, locally owned lodges, and community-based initiatives whenever possible. By traveling with Mermar Safaris, you contribute directly to livelihoods and sustainable tourism in Uganda.

Our cancellation policy is designed to be clear and transparent, as many safari services are prepaid in advance. Cancellations are charged as follows: 60 days or more before arrival: 10% cancellation fee 59–32 days before arrival: 25% cancellation fee 31–8 days before arrival: 50% cancellation fee7–3 days before arrival: 75% cancellation fee 48 hours or less before arrival: 100% cancellation fee Please note that gorilla and chimpanzee trekking permits are non-refundable, as they are issued and managed by Uganda Wildlife Authority. We always encourage guests to take comprehensive travel insurance to cover unexpected changes, and we are happy to discuss your options if your plans are affected.

We practice responsible and sustainable tourism by respecting wildlife, minimizing environmental impact, and supporting local communities. Our safaris follow park regulations, ethical wildlife viewing guidelines, and encourage meaningful cultural interactions. We believe travel should benefit both visitors and host communities, while preserving Uganda’s natural and cultural heritage for future generations.